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Documentos Legales

Legal notice

Telefónica Educación Digital, S.L.U. Madrid, 2018. All rights reserved.


Telefónica Educación Digital, in compliance with Law 34/2002, of 11 July, on information society services and electronic commerce, informs you that:

  • Its corporate name is Telefónica Educación Digital, S.L.U.
  • Tax identification number is B/82.857.053.
  • It is registered in the Mercantile Registry of Madrid in volume 17,963; book 0; section 8; page M-268,715.
  • Its registered office is at calle Gran Vía number 28, 28013 in Madrid.
  • To contact us for general enquiries you can do so by email, marketing.ted@telefonicaed.com
  • To contact us for data protection queries you can do so by e-mail, protecciondedatos.ted@telefonica.com, or by telephone +34 91 4830108, opening hours Monday to Friday from 8 am to 7 pm, Spanish mainland time.


We inform you that the website www.telefonicaeducaciondigital.es aims to provide the general public with information about the activities carried out by Telefonica Educación Digital, as well as the products and services it provides, by sending purchase requests to the commercial services that support us.


The information relating to the products and services offered on the pages of this website (contracting, characteristic references to prices, applicable taxes, shipping costs, when they are the User's account and other specific circumstances), is contained on the same page where the product or service is offered.


In accordance with the provisions of the data protection regulations and the implementing regulations, we guarantee the security and confidentiality of the personal data provided by our clients. See: Privacy Policy


The intellectual property rights of the Website, its source code, design, navigation structure, databases and the different elements contained therein are the property of Telefónica and its Group, and we are the exclusive holders of the rights to exploit them in any way and, in particular, the rights of reproduction, distribution, public communication, making available and transformation.


The User is exceptionally authorised to partially reproduce the content of the Website, only and exclusively, if all the following conditions are met:


That it is compatible with the purposes of the Web.

That none of the contents, documents or related graphics on this website are modified in any way.

That no graphic, icon or image available on this website be used, copied or distributed separately from the text or other images that accompany it.

Any other use must be previously and expressly communicated and authorized.


Telefónica Educación Digital is the owner of the industrial property rights relating to its products and services.


Any link from any third party to this website must be to its home page or to its entrance page.


Telefónica Educación Digital assumes no liability whatsoever arising from the connection or contents of third party links referred to on the Website.


With respect to the quotes of third party products and services, Telefónica Educación Digital acknowledges in favour of their owners the corresponding industrial and intellectual property rights, and their mere mention or appearance on the Website does not imply the existence of any rights or liability whatsoever in respect thereof, nor does it imply any endorsement, sponsorship or recommendation.


Unauthorized use of the information contained in this website, as well as the violation of the corresponding Intellectual or Industrial Property rights, will give rise to the legally established responsibilities.


Telefónica Educación Digital reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on its website or to its configuration and presentation.


Telefónica Educación Digital does not guarantee the absence of errors in access to the Web, in its content, or that it is up to date, although Telefónica Educación Digital will make its best efforts to avoid, correct or update any errors.


Both access to this website and the use that may be made of the information contained therein is the sole responsibility of the user. The User shall be responsible for all actions taken with his/her User ID. In particular, it will be responsible for choosing, as a password and as a reminder, robust passwords and phrases, that is, numbers and letters and even, in systems that allow it, punctuation marks and special characters, difficult to guess. In particular, the User will avoid choosing words from the dictionary, words that are related to him/herself (fam name, etc.).

Privacy Policy


1. Who is controller for processing your data as a web user Telefónica Educación Digital?

Telefónica Educación Digital S.L.U. 

2. What information about you try?

Data about who you are and information services Telefónica Educación Digital.

3. How do we get and where they come from your data?

Directly from you.

4. Why and why we use your information?

To send you information you are requesting, to communicate with you and to know if you are satisfied with our services.

5. How long do we keep your data?

Up to three years to apply for the loss of our service.

6. Who has access to your data?

In addition to Telefónica Educación Digital S.L.U., they have access to your personal data: our suppliers and partners, other companies in the Telefónica Group and, where appropriate, the authorities with whom we collaborate and interact. Access to your data we provide to these third parties is provided for lawful purposes and only for the period of time strictly necessary for it.

7. What are your rights and how you can control your data?

Access, modify and delete your data as well as other rights and management options available.

8. How do we use cookies and how you can manage them?

We use own and third party cookies to give you a more personalized service and show related information with your preferences and browsing habits. By using Telefonica Digital Education Web we understand that you accept know more

9. How do we protect your data?

Your data and personal information using Telefonica Digital Education Site They are limited and protected to have no impact on your private life.

10. What do you have to be especially aware of when using the web Telefonica Digital Education?

You can only use the website of Telefonica Digital Education if you are over 18 years. Learn about web Telefonica Digital Education in our Terms of Service know more

Cookies Policy


1. Who is controller for processing your data as a web user Telefónica Educación Digital?


Telefónica Educación Digital S.L.U..  is the company Telefónica Group's processing of your personal data as web user Telefónica Educación Digital.


The company controller for processing your data as a web user Telefónica Educación Digital:

2. What information about you try?


We have information on who you are and how you use the web services Telefónica Educación Digital:


The information we have about you include data on who you are and how you use the web services Telefónica Educación Digital:

The data requested are:

  • Name and surname

  • Company

  • Job

  • E-mail

3. How do we get and where they come from your data?


Only if you provide to us.


Primarily get your information directly from you and contact forms or sending files we have on our website.

4. Why and why we use your information?


Use your information to lend more information about Telefónica Educación Digital S.L.U. also used for other legitimate purposes in order to contact you, meet your usage of the web of Telefonica Digital Education or even meet some legal obligations that we applicable.


We treat your information:

  • You can enjoy the web of Telefónica Educación Digital and all its functions (lend service).

  • Communicate and stay in touch with you in order to inform you about products and services that are relevant to you through various channels such as, for example, email, or SMS Site Telefónica Educación Digital:

  • To be transparent with you, our goal is that you download and register on the web Telefónica Educación Digital (If you have not already), and you are happy with the services of the web Telefonica Educación Digital you know them and actively use.

  • Knowing how to use the products and services the Telefónica website Digital Education:

    • Identify trends and correlations in order to understand and predict aggregate use of these services and the needs you have as a user.

    • Make better business decisions, such as how to improve the products and services the Telefónica Educación Digital website as well as your experience, or how to make more effective communication actions that you noted in the previous section.

    • Develop reports with aggregated data on changes in the number of active users or certain features are used.

    • Check if you have made a concrete action through the web of Telefónica Educación Digital

    • Monitor compliance with service quality standards (eg to debug and detect errors).

    • Prevent and detect fraudulent, malicious or illegal activities (especially when this may affect other users).

  • Conduct surveys in order to ask and to know your opinion about Telefónica Educación Digital website or its services and features.

  • Collaborate and respond orders or requirements of the authorities.

  • Report or to inform the authorities fraudulent, malicious or allegedly illegal actions.

  • Defend against lawsuits, complaints and / or claims of any kind.

  • Guarantee the physical security of networks and information technologies we use to lend our services and products.

Finally, you may in the future need to treat your data for additional purposes in order to continue to innovate and offer value-added services.

Do not worry; in this case always consider whether these purposes are compatible with your expectations and the principles that govern our privacy policy and cookies.

In any case, previously we adopt all necessary to ensure this compatibility, for example, measures transparency, control or additional security safeguards.

We use your information for the above purposes because:

  • We need them so you can enjoy the web of Telefónica Educación Digital and its functions in accordance with their terms of use.

  • The need to comply with certain legal and regulatory obligations (eg obligation to cooperate and respond requirements of the authorities).

  • Some of the goals are necessary for the legitimate business interests of Telefónica Educación Digital S.L.U., although you can always oppose them (eg communicate and stay in touch with you to inform you about products and services web Telefónica Educación Digital ).

  • Because you have given your permission to treat your information for certain purposes (eg those permissions that you grant during registration so we can access information from your device).

5. How long do we keep your data?


There are certain reasons that legitimizes us to preserve your data, but only retain and treat as necessary for the purposes stated in section 4 of this policy. The concrete conservation period will depend on the type of data and for what and why they are used.


In general, we will not keep your data when it is not necessary to continue the service by lending website Telefónica Educación Digital. However, there are some exceptions to this general rule that we explain below.

In this sense, there are some purposes that persist and continue even after the loss of Telefónica Educación Digital web. Specifically, we need to continue keeping some information about you and how you were using the web Telefonica Digital Education:

  • Have a history of how the web were using Telefonica Digital Education.

  • Comply with certain legal obligations applicable to data retention Telefónica Educación Digital S.L.U.

  • Cooperate with the authorities and meet their information requirements.

  • Defend against lawsuits, complaints and / or claims.

  • Prevent fraud, abuse or illegal actions.

  • Test and verify that you had a user account on the website of Telefónica Educación Digital.

However, during this additional time period we will apply a series of measures and additional safeguards to ensure the protection of your information and your privacy. Such measures may include, for example, functional separation, pseudonymisation, and / or encryption of your data and information.

We will also take all reasonable steps to ensure that your data be corrected or deleted when they are inaccurate.

6. Who has access to your data (in addition to Telefónica Educación Digital S.L.U.)?


In addition to Telefónica Educación Digital S.L.U., they have access to your personal data: our suppliers and partners, other companies in the Telefónica Group and, where appropriate, the authorities with whom we collaborate and interact. Access to your data we provide to these third parties is provided for lawful purposes and only for the period of time strictly necessary for it.


We need to share your data with third parties that indicate you then always in relation to the concrete for which we treat your data as described in point 4 purposes, and during the period of time strictly necessary for it.

Specifically, this involves giving access to your data:

  • Our suppliers and partners, as well as companies that they subcontract, which help us to lend the services of the web of Telefónica Educación Digital, to communicate and stay in touch with you, and conduct surveys and know how to use the Telefónica website Digital education. Some of these providers and collaborators may be able to process your data from the United States, and in such cases and to the extent that they involve a transfer of your data to that country, their services, infrastructure, systems, and/or tools will always be contracted by Telefónica Educación Digital S.L.U. after demanding the maximum and most appropriate guarantees applicable in each case in accordance with European regulations.

  • Other companies in the Telefónica Group whose identity can check the following link, with an internal administrative purpose and business management so that these companies can communicate and contact you with information about products, promotions, offers and / or services.

  • International authorities (eg bodies and state security forces or judicial bodies), national and / or legally requiring access to your information and, where appropriate, with those other authorities need to share your information defend against possible claims, complaints and / or claims of any kind, as well as to inform fraudulent, malicious or allegedly illegal. 

In any event, Telefónica Education Digital SLU always guarantee the highest level of protection in the access that these third parties have your data and information, for example, reaching agreements data processing with the same or by establishing safeguard measures appropriate to ensure confidentiality and safe treatment of your data.


7. What are your rights and how you can control your data?


The law gives you certain rights in relation to data and information we deal about you. Specifically the rights of access, rectification, deletion, limitation, opposition, portability, and not to be automated and to withdraw your consent at any time decisions. Some of these rights can exercise directly through the address protecciondedatos.ted@telefonica.com. to exercise them.


You can exercise the following rights data protection against Telefónica Educación Digital S.L.U.

  • Right of access: The right to request details of the information we hold about you and how we treat them and obtain a copy thereof.

  • Right of rectification: Right to rectify inaccurate or misleading your data and to complete those that are incomplete.

  • Right suppression: The right to request removal or deletion of your data and information in certain circumstances. However, be aware that there are certain times when Telefónica Educación Digital S.L.U. is legally entitled to continue conserving and trying your data (eg for compliance with a legal obligation to retain data).

  • Limitation right: Right to restrict or limit the processing of your data in certain circumstances (eg if applicable deleting data but instead of eliminating them, prefer that we block and treat them solely for the purpose of conserving and you will subsequently need them to make a claim). Again, note that there may be times when Telefónica Educación Digital S.L.U. is legally entitled to refuse your request for limitation.

  • Right opposition: Right to oppose Telefonica Digital SLU Education that addresses your data for a particular purpose, and your personal situation regarding certain circumstances provided for in the regulations. In some cases we provide simple options to oppose (eg opposition to receive commercial communications sent by Telefónica Educación Digital S.L.U. and in other cases should contact us via email for our privacy team can evaluate your application more detail.

  • Right of data portability:right to receive your data in a commonly used format that allows you to carry them to another company and, where appropriate, to ask Telefónica Educación Digital S.L.U. direct transmission thereof to such other company where technically possible. Recalls that the right to data portability is different from the right to the portability of your phone number.

  • Right not to be subject to automated decisions: Right to oppose a decision be based solely on automated processing of data (without human intervention), including profiling, which produces legal effects on you or affect you in a meaningful way.

  • Right to withdraw consent at any time: the right to withdraw your consent at any time to the processing of your data for a particular purpose, when based on that legitimating base. You can withdraw these permits at any time through the options you have available in the operating system of your device.

You can consult the full scope and detail of these rights on the website of the Spanish Agency for Data Protection (AEPD) here.

In general, you can exercise these rights (at any time and for free) writing the privacy team Telefonica Digital Education SLUtoprotecciondedatos.ted@telefonica.com

It is therefore important to note that:

  • When you exercise a right, you must provide a copy of your official identification (eg DNI, NIE or passport) and, if possible, send your request from the same email you used to register at Telefónica Educación Digital SL

  • In case you decide to exercise any of these rights through a representative, you must provide in the application documentation certifying that status (eg in the case of a voluntary representative, it may provide the power of representation which included powers to allow the exercise of such rights in your name).

  • Requests to exercise rights and be as specific as possible detailed, indicating therein the specific right to be exercised.

However, you can exercise your right to object to receiving commercial communications through any channel, from Telefónica Educación Digital S.L.U. with just send an email to protecciondedatos.ted@telefonica.com

Finally, remember that you also have the right to file a complaint with a supervisory authority Data Protection (eg the Spanish Data Protection Agency, whose contact details can check here), Especially if you value education and understand that Telefónica Digital SLU has not met properly exercise your data protection rights.


8. How do we use cookies and how you can manage them?


Telefónica Educación Digital S.L.U. and third-party use cookies to give you a more personalized service, know how to use the products and services the Telefónica website Digital Education and, where appropriate, to show advertising related to your preferences and browsing habits. If you use the web Telefonica Digital Education, we understand you accept its use.


A cookie is a file that is downloaded to your device when accessing certain websites and / or applications. Cookies allow, among other things, store and retrieve information about your number of visits, browsing habits or your device, depending on the information they contain and how they use, can be used to recognize you as a user.

Note that you can use Telefonica’s website Digital Education you need to have cookies enabled, especially those of a technical nature which are necessary for Telefónica Educación Digital S.L.U. can identify you as a registered user each time you access our site or application. uses the following types of cookies, which are treated well by us directly or by third party collaborators:

-Technical cookies: Are those used by Telefónica SLU Digital Education that allow the user navigation and the use of different options or services offered, for example, control traffic and data communication, identify the session, access parts restricted, remember the elements of an order, make the buying process an order, make the request for registration, use security features while browsing or store, disseminate and / or share content.

-Cookies Customization: those used by Telefónica Educación Digital S.L.U. that allow the user to access the website of Telefónica Educación Digital with some features of a general nature predefined depending on a number of criteria on your device, for example, language, browser type, the locale from which you access, etc.

-Cookies analysis: those used by Telefónica Educación Digital S.L.U. and third party collaborators (GOOGLE ANALYTICS, GOOGLE TAG MANAGER, GOOGLE FireBase, AKAMAI, comScore, Mixpanel, HOTJAR, APPS HOCKEY Y HubSpot) To quantify the number of users and perform the measurement and statistical analysis of the use and activity that make users and profiling these navigation improvements to products and services in the web of Telefónica Educación Digital.

-advertising and Cookies behavioral advertising: are those used by Telefónica Educación Digital S.L.U. and our employees who manage advertising spaces that serve Telefónica Educación Digital S.L.U. (APPSFLYER, PubMatic, ADSRVR, RUBICON PROJECT, Smaato, Connexity, TURN, Simplify, affilinet, BING ADS, BlueKai, DOUBLECLICK, YOUTUBE, Criteo, MOVISTAR, GOOGLE, YAHOO, FACEBOOK, TWITTER, ROCKETFUEL, MediaMath, SMART, Appnexus, OpenX, ADGRAVITY, SMARTCLIP, Adform, HubSpot, Crazy Egg, PLATFORM161, ROCKET FUEL I THE TRADE DESK) That allow disseminate appropriate and relevant advertising, measure the effectiveness of our online campaigns and adapt the content of advertisements navigation profile of each user on the internet.

Remember that you can allow, block or delete cookies anytime through the settings on your device or terminal, as well as your web browser. To do this, you can consult the latest support information such devices or browsers to find out how you can delete cookies, since the mode may differ between different versions and operating systems. As an example:

-Internet Explorer, click here

-For Mozilla Firefox, click here

-For Google Chrome, click here

-For Safari, click here

In the event you use any other browser, we recommend reviewing the various options for managing cookies that may be available in the same at all times, and, in general, any other tools available on the market for blocking and / or management of cookies (eg Ghostery or Disconnect)

For more information, please write to protecciondedatos.ted@telefonica.com


9. How do we protect your data?


Telefónica Educación Digital S.L.U. ensures security, secrecy and confidentiality of your data, communications and personal information adopted the most stringent and robust security measures, and putting your hand tools and features that allow you to control access to your account Telefónica's website Education Digital.


Telefónica Educación Digital S.L.U.He is concerned about ensuring security, secrecy and confidentiality of your data, communications and personal information. Therefore, as part of our commitment and compliance with current legislation, we have adopted the most stringent and robust security measures and technical means to prevent loss, misuse or access without your permission.

In addition, we commit to act quickly and responsibility in the event that the security of your data may be at risk, and inform you if relevant.


10. What do you have to be especially aware of when using the web Telefonica Digital Education?


You have to have in mind certain aspects relating to the minimum age for use of the web of Telefónica Educación Digital quality of the data you provide us, as well as lower your user account.


We advise you to especially consider the following when you register and use l Telefónica Educación Digital website.

  • Minimum use: In order to register and use the website of Telefonica Education you have to be over 18 years. Therefore, when you register on the website of Telefonica Digital Telefonica Digital Education Education warrant SLU that you are of that age or otherwise, which accounts such authorization. We may contact you at any time to check whether you meet this condition.

  • Quality of data you provide to us: Your personal data, mobile phone number and other information you provide us well in the registration and / or use of the web services of Telefónica Educación Digital must always be real, accurate and up to date. We provide you with tools and options needed to control and update your personal information (eg writing to protecciondedatos.ted@telefonica.com).

  • Lower your user accountIn general, can there be two situations where it is appropriate to technical deactivation of your user account: 1) you request voluntarily to proceed to terminate your user account on the website of Telefónica Educación Digital as explained in section 7 of this policy, and 2) from Telefónica Education Digital SLU proceed to the technical deactivation of your user account (eg in cases where we detect that you have breached the conditions of use of the service). If low, you lose the information and data that you could have on the website of Telefónica Educación Digital as well as the right to use any benefits or services that you could have assets at the date of withdrawal and / or have hired previously as a user site of Telefónica Educación Digital.

Política de Gestión de Calidad del SGC

En Telefónica Educación Digital (en adelante TED) somos un equipo de Personas implicadas en crear soluciones eficaces adaptadas a los objetivos, la tecnología y el tamaño del negocio del cliente, que nos gusta disfrutar de los proyectos que supongan un reto, empatizar y colaborar con todos los que quieren aprender y desarrollarse, entendiendo que nuestra razón de ser es proporcionarles el método y las herramientas que se lo hagan posible.

Somos un equipo multidisciplinar de pedagogos, consultores, tecnólogos, desarrolladores web, diseñadores, gestores, formadores, tutores, asesores del alumno, etc., profesionales con experiencia y creatividad, empeñados en diseñar innovadoras fórmulas a la medida de las necesidades y las expectativas de nuestros clientes.

El compromiso de TED con nuestros Clientes parte de la transparencia de los requisitos

acordados, comprometiéndonos al cumplimiento de los mismos y de los legales y reglamentarios aplicables, y tratando de llegar más allá de los mismos mediante la creatividad y la innovación, en un marco de colaboración mutua que nos permita mejorar de manera continua la eficacia de nuestros Productos, Servicios, Procesos y Sistema de Gestión.


1.1. Misión.

La Misión de TED, está enfocada a 4 grandes niveles:

1. Obtener el reconocimiento, de todos los grupos de interés, como una empresa sólida y comprometida en el desarrollo de los profesionales en las organizaciones, a través de soluciones formativas integrales definidas a partir de la aplicación de las Nuevas Tecnologías y la metodología de aprendizaje más adecuada.

2. Obtener la satisfacción de los clientes como única vía de crecimiento y creación de valor para todos los grupos de interés.

3. Comprender y satisfacer las necesidades los profesionales transformando innovaciones tecnológicas en soluciones formativas que contribuyan al desarrollo de la sociedad.

4. Contribuir a la evolución de la sociedad del conocimiento en España y Latinoamérica

favoreciendo el acercamiento de las TIC al conjunto de la ciudadanía.

Esta misión está directamente relacionada y enfocada actividades desarrolladas por TED, las cuales se centran en la prestación de los servicios de consultoría, diseño, impartición y certificación de acciones formativas, evaluación, producción y edición de contenidos, materiales y recursos, actividades de difusión y comunicación, desarrollo y soporte de aplicaciones informáticas, portales y entornos virtuales, en los ámbitos de la formación y educación.


1.2. Visión.

TED busca ser líder en el ámbito de la formación y de la educación digital a través de las Nuevas Tecnologías, en base a la capacidad de innovación, calidad y eficiencia de nuestras soluciones formativas. Como parte de Telefónica, sus principios de trabajo se basan en:

• Orientación al cliente.

• Innovación.

• Excelencia operativa.

• Liderazgo y compromiso con las personas.

• Identidad corporativa y comunicación.

• Mejora continua.


1.3. Estrategia

La estrategia de TED consiste en:

• Mantenernos a la vanguardia de las nuevas formas de aprendizaje mediante la apuesta en I+D+i.

• Entender las necesidades de negocio de nuestros clientes para diseñar soluciones a su medida y transformarnos en su partner a largo plazo.

• Transformar a nuestros clientes en fans del eLearning mediante la excelencia operativa.

• Servirnos del alcance de la fuerza comercial de Telefónica para posicionarnos como

líderes en cuota de mercado de eLearning.

Esta política, es comunicada a todos los niveles de la organización, tanto a empleados como las personas que trabajan en su nombre.

Finalmente, la Dirección de TED, procede al establecimiento y aprobación de la Política de Gestión de Calidad de obligado cumplimiento tanto para el personal de la empresa, como para todos los que colaboren y trabajen en su nombre.

Rev. 03 (07.07.2016)